Return, Refunds, & Shipping Policies
We want you to be happy with your Superior Products order. Please review the information below for order cancellations, returns, damaged shipments, missing items, and refunds.
Order Cancellations
Online orders are typically processed the day they are placed or the following business day. If you need to cancel an order, please call us as soon as possible at 1-800-779-8826, Monday–Friday, 7:30 AM–4:00 PM Central Time. If your order has already shipped, it cannot be canceled. Once received, eligible items may be returned according to the return policy below.
Returns
Returns may be requested within 30 days of delivery. To be eligible for a return:
- Merchandise must be unused and in the same condition in which it was received.
- Items must be returned in their original packaging.
- Proof of purchase is required.
Superior Products cannot accept returns of products manufactured by another company or products that have been resold or relabeled. To start a return, email superior@superiorproducts.com with your order number and reason for the return before shipping your items back.Approved returns should be sent to:
Superior Products
6962 State Rte. 111
South Roxana, IL 62087
For standard returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service for your return.
Damaged Shipments, Missing Items & Delivery Issues
We take great care in packaging your order so it arrives safely, but occasionally damage or other shipping issues can happen.
Please report damaged products, missing items, or delivery discrepancies within 3–5 calendar days of delivery by emailing superior@superiorproducts.com with your order number and the following:
- Outer packaging: Photos of the shipping box, including any visible dents, punctures, tears, or other damage. Please include all sides, top, and bottom.
- Shipping label: A clear photo showing the tracking number.
- Product damage: A clear photo showing any damage to the product.
Please keep the product, shipping box, and all packing materials until your claim is resolved. The shipping carrier may request an inspection or need to retrieve the package.
Once we receive the required information, we’ll review your claim and provide an appropriate resolution, which may include a replacement (subject to availability) or refund. If Superior Products requests that a damaged or incorrect item be returned, we will cover the return shipping cost.
Lost Packages
If your tracking information shows that your package has been lost in transit or has stopped moving for an extended period, please contact us at superior@superiorproducts.com with your order number so we can review the shipment and work with the carrier.
Refunds & Exchanges
Once your return is received and inspected, we will notify you of its status. If approved, the resolution may include:
- Replacement or exchange
- Merchandise credit
- Refund to the original payment method
- Another appropriate resolution based on the circumstances
Refund processing times may vary depending on your bank or payment provider. If a shipment is refused for reasons unrelated to shipping damage or an error by Superior Products, original shipping charges are non-refundable and return shipping charges may be deducted from the refund.
Discount Policy
Superior Products offers specials and discounts throughout the year. Unless specifically stated otherwise, discounts and promotional offers cannot be combined or stacked. For example, a new-customer 10% discount cannot be combined with an item already discounted by 30%. The 10% offer may be saved for a future eligible order, subject to the terms of that promotion.
General
Superior Products reserves the right to refuse a return or refund that does not meet the requirements outlined above. We may also apply additional conditions when necessary based on the circumstances of the order or return. Have questions? Contact us at superior@superiorproducts.com or 1-800-779-8826.